Indian Airlines was ordered to reimburse passengers who had flown from Mumbai to Hyderabad after complaints were raised about the delays that the airline was forced to face when booking their flights.
The airline issued a notice to all the passengers on the reservation pages for the Delhi-Hyderabad route, the Dubai-Kuala Lumpur route and the Dubai to Karachi route after a customer posted a complaint on a social media platform.
The customer alleged that they were unable to book their flights and that the flight would be delayed for almost four hours.
The complaint was upheld by the Civil Aviation Authority of India.
The Delhi- Hyderabad flight from Mumbai was booked at 8.30pm, leaving Mumbai at 9.30am.
The Mumbai-Hydeabad flight was booked from 9am, leaving Hyderabad at 11am.
The Dubai- Karachi flight was cancelled from 12.00pm, the Hyderabad- Karachi route was cancelled at 1.30 am and the Delhi to Karachi flight cancelled at 2.30 pm.
The Delhi- Karachi flights are not scheduled to leave Hyderabad until 5.00 pm.
The customers have alleged that the delay is due to an inadequate reservation system.
The Civil Aviation Ministry is yet to take any action.
The airlines spokesperson said that there is a system in place to track the reservations of all the flights.
However, the airline has denied the allegations, saying that it had implemented a new reservation system that was in place when the complaint was received.